Application Support Engineer

Thomson Safaris is looking for a motivated, hard-working, and organized individual to join our IT team. You’ll be responsible for application administration, liaising with other departments, and working as a key player on IT projects.  The ideal candidate will be very organized, self-motivated, and able to work independently.  They will be interested in learning new technologies and capable of adapting to a changing IT landscape.  

Responsibilities

  • Administration of SalesForce customer relationship management software, developer experience a plus
  • Development of reports, views, workflows, and screens in SalesForce
  • Onboarding of third-party apps and integrations with SalesForce, Marketo, and other platforms
  • Administration of marketing automation tools such as MailChimp, iContact, and Marketo
  • Organize and maintain IT documentation
  • Act as liaison between the IT team and other departments
  • Assist in project management, leveraging organizational and communications skills to help keep projects on track

Required Skills

  • Experience with SalesForce a must
  • Excellent organizational, communication, and administrative skills
  • Sound understanding of IT technologies
  • Experience managing marketing applications such as Marketo, MailChimp, Survey Monkey, etc.
  • Ability to work as part of a team
  • Ability to balance time between multiple ongoing projects with effective time management
  • 4-year bachelor’s degree or commensurate experience

Other Experience

  • Developer experience with FileMaker Pro Advanced 12* or higher (FMPA 14 or 15 preferred)
  • General knowledge of and some experience with API protocols and routines
  • Familiarity and some experience with SQL and JavaScript
  • Some UI design experience preferred

About Us

Thomson Safaris is an adventure travel company based in Watertown, MA, offering high-end photographic safaris and Kilimanjaro treks in Tanzania. Operating exclusively in Tanzania for 35 years, we are dedicated to creating once-in-a-lifetime travel experiences for our guests. We value a fun, friendly, fast-paced environment, and we work hard for our clients, our company, and the communities in which we work and operate.

 

Interested applicants should submit a cover letter and resume to sean@thomsonsafaris.com

 

For more information, visit www.thomsonsafaris.com

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