Guest Reviews

Customer Service on Kilimanjaro Western Approach Trek

Review: Dave & Amy M.

It was a totally amazing experience!  Thanks for the help in coordinating and providing us with all the trip details and guidance. We feel so fortunate to have had this experience and know that we got our money's worth by choosing Thomson.

Talking with the staff and learning a little Swahili was a real trip highlight.  I was blown away by the kindness and diligence exhibited by each of the guides, waiters, and porters on our journey to the top of the mountain.  Besides a safe summit, it was obvious during the hike that customer service is Thomson's number one goal.

At first we were all surprised by the amount of support crew (38) traveling for just our group of eight climbers.  Then, after seeing just how much went into setting up camp and getting us to each site, it was obvious that this was an immensely coordinated production.  With that much support and comfort there was no question that we were getting to the top!

It was a real surprise to see so much wildlife at Ndarakwai Camp [before the trek].  What they've done and are currently doing there is awesome. We were especially impressed with our walking guide who wouldn't give up until we had seen some elephants up close.

We had such an amazing vacation and feel so satisfied to have made it to the top!  Thanks so much again for your help and for the great experience that Tanzania and Thomson provided!

Dave & Amy M.
Kilimanjaro Western Approach Route, July 2011

Grand Traverse Route with Thomson Safaris

Review: Gary H.

Taking the extra days to acclimate made us feel SO well-prepared that summiting was actually enjoyable...when I saw climbers from other companies really struggling, I realized just how hard it could be and how significant the difference was with Thomson. They did a great job!

Gary H.
Kilimanjaro Grand Traverse Route, August 2011

Thomson Honeymoon Safari

Review: Dan and Sarah

Sarah and I had an absolutely wonderful time...we could not be happier with Thomson and what you set up for us. Truly everything from the transportation to the lodges, and all the moments in between, surpassed even our highest hopes for our honeymoon trip...you guys really spoiled us.

And our guide, Leonard, is one of the most interesting, funny and amazing persons I've ever met. He was a big part of what made the trip so wonderful...you are lucky to have someone like him representing your company. We didn't want to part ways with him upon leaving for Zanzibar.

Thanks again for everything, we were truly spoiled.

Dan & Sarah H.
Honeymoon Safari with Zanzibar Extension, July 2011

Honeymoon on Kilimanjaro Grand Traverse

Review: Lauren & Scott

Thank you for making our honeymoon trek unforgettable! Reaching the summit was such a meaningful and inspirational way for Scott and I to start our lives together. If we only could have the Thomson guides and support crew to help us through all of life's peaks and valleys....

To the whole Thomson team in Watertown AND Tanzania - asante sana!

Lauren & Scott
Kilimanjaro Grand Traverse Route & Safari, June 2011

Thomson Exceeded Our Expectations

Review: Amanda L.

It was such a life changing journey that it’s hard to articulate the impact it has had, and will have, on my life. I know I speak for our entire group when I say that Thomson exceeded our expectations in every way. From start to finish, the entire journey was outstanding. The most memorable part of the journey was our guides and porters.  They were so giving of their time, energy, knowledge and took care of us every step of the way. They got us to the top!

I love Tanzania and the philosophy behind Thomson so much I wish I could go back and be a part of the Thomson team.

Amanda L.
Kilimanjaro Western Approach Route & Safari, July 2011